Privacy Policy

1. Introduction

CallGrabbr ("we," "our," or "us") provides AI-powered call answering and lead intake services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect:

• Account information: name, email address, password, phone number, and business details you provide when signing up or updating your profile.
• Call and usage data: call recordings, transcripts, summaries, caller phone numbers, and call metadata used to deliver and improve our services.
• Payment information: processed by our payment provider (Stripe); we do not store full card numbers.
• Technical and usage data: IP address, device and browser type, pages visited, and similar data collected via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our call-answering and lead-intake services.
• Authenticate you and manage your account and subscription.
• Process payments and send billing-related communications.
• Send you call summaries, alerts, and (with your consent) marketing communications.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage and improve our products and security.

4. Sharing of Information

We may share your information with service providers that help us operate (e.g., hosting, payments, email, telephony). We do not sell your personal information. We may disclose information when required by law or to protect our rights, safety, or property.

5. Data Retention and Security

We retain your data as long as your account is active or as needed to provide services and comply with law. We use reasonable technical and organizational measures to protect your data; no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can update account information in your dashboard or contact us to exercise these rights.

7. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, preferences, and analytics. You can adjust your browser settings to limit or block cookies; some features may not work if you disable them.

8. SMS / Text Messaging

If you opt in to receive SMS/text messages from CallGrabbr, you agree to receive automated text messages at the phone number you provided. These messages may include:

• Call notifications and lead alerts
• Account and service updates
• Trial and billing reminders

Message frequency varies based on your call volume and account activity. Message and data rates may apply.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, you will no longer receive text messages from us. If you want to re-enroll, you may do so from your account settings.

Help: Reply HELP for assistance. You can also contact us at the email provided on our website.

Your consent to receive SMS messages is not a condition of purchasing any goods or services. We will not share your phone number with third parties for their marketing purposes without your separate consent.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at the email or address provided on our website or in your account settings.