Help & FAQ

Common questions about CallGrabbr, plus carrier-specific call forwarding steps.

Frequently asked questions

What is CallGrabbr?▼

CallGrabbr is a call answering service for local service businesses. When you miss a call, your call assistant picks up, collects lead details, and sends you a text or email summary—usually within seconds.

Do I need to change my business phone number?▼

No. You keep your existing business number. Set up call forwarding from your carrier so unanswered calls route to your CallGrabbr number shown in your dashboard.

How does the free trial work?▼

You get a 14-day free trial with 40 included call minutes. No credit card is required to start. One trial per business phone number.

What information does CallGrabbr capture from callers?▼

Typical lead details include caller name, callback number, reason for the call, service address, vehicle info (for auto shops), and appointment preferences—based on your industry and settings.

Which industries does CallGrabbr support?▼

CallGrabbr is built for HVAC, plumbing, electrical, auto repair, handyman, cleaning, landscaping, and other local service businesses.

Can CallGrabbr answer only when I miss a call?▼

Yes. In Settings → Call Routing you can answer all calls immediately or set a delay (seconds or rings) so your line rings first and CallGrabbr picks up when you don't. New trials default to ringing your phone first during business hours.

How do I cancel?▼

Cancel anytime from Billing → Manage billing & cancel. That opens the Stripe customer portal where you can cancel your subscription, update your card, or download invoices. No need to delete your account.

How much does CallGrabbr cost after the trial?▼

Basic is $99/month (~100 captured calls) for missed and after-hours coverage. Growth is $159/month (~266 calls) for shops that need most inbound calls answered. Platinum is $279/month (~500 calls) for busy multi-crew operations. Estimates assume ~3 minutes per call. Additional usage is $0.22/min. How much is a job worth to your business — $300? $500? $600+? Capture one you'd have lost and the plan often pays for itself for months.

Which plan should I choose?▼

Start with Basic if you're a one-truck shop and mainly need missed and after-hours calls covered while you're on a job. Choose Growth when you want the AI to answer most inbound calls like a 24/7 front desk. Platinum fits busy shops with multiple crews or departments. Upgrade anytime as volume grows.

Is CallGrabbr worth $99/month?▼

For most service businesses, yes — if it captures even one job you'd have lost to voicemail. How much is a job worth to your business — $300? $500? $600+? Basic costs $99/month (~$0.99 per captured call at included volume). That's far less than a human answering service ($235+/month) and usually cheaper than one missed emergency call.

Forward your business line to CallGrabbr

CallGrabbr has its own phone number (shown on your dashboard after you connect). Forward your existing business number to that forwarding number so your call assistant answers when customers call you.

  1. Get your forwarding number from the dashboard (after you connect your call assistant).
  2. Use the steps below for your carrier to set up call forwarding to that forwarding number.
  3. Configure when your assistant answers in Settings → Call Routing: pick a quick-setup preset (e.g. ring 10 seconds during business hours) or customize the delay.
  4. Save and test by calling your business line from another phone.

Step-by-step by carrier

Expand your carrier for exact dial codes and menu paths. Replace any example number with your forwarding number from the dashboard.

AT&T▼

Dial code (fastest)

  1. Open your phone’s dialer.
  2. Dial *21* followed by the 10-digit forwarding number, then # (e.g. *21*1234567890#).
  3. Press Call and wait at least 3 seconds for a confirmation tone.
  4. To turn off: dial #21# and wait for confirmation.

Phone settings

  1. Open the Phone app → Menu (⋮) → Settings.
  2. Go to Supplementary services → Call forwarding.
  3. Select Always forward, enter the forwarding number, then Turn on.
  4. To turn off: Always forward → Turn off.
Verizon▼

From your phone

  1. Open the Phone app.
  2. Dial *72 followed by the 10-digit forwarding number (e.g. *725551234567).
  3. Press Call and listen for a confirmation message or tone.
  4. End the call. Forwarding is now on.
  5. To turn off: dial *73 and press Call.

My Verizon (web)

  1. Log in at verizon.com → My Verizon.
  2. Go to Call Forwarding (under Calling or Plan).
  3. Select the line, enter the forwarding number as the forward-to number.
  4. Choose Forward all calls (or conditional if offered).
  5. Click Update or Save.
  6. To turn off: open Call Forwarding and click Cancel.
T-Mobile▼

Forward all calls (dial code)

  1. Open your phone’s dialer.
  2. Dial **21* followed by the 10-digit forwarding number, then # (e.g. **21*5551234567#).
  3. Press Call and wait for a confirmation tone or message.
  4. To turn off: dial ##21# and press Call.

Phone settings

  1. iPhone: Settings → Phone → Call Forwarding → enter forwarding number and toggle on.
  2. Android: Phone app → Settings or Calls → Call forwarding → set number.
US Cellular▼

Dial code

  1. Open your phone’s dialer.
  2. Dial *72 followed by the 10-digit forwarding number (e.g. *725551234567), then press Send.
  3. Wait for a confirmation tone.
  4. To turn off: dial *73 and press Send.

Phone settings

  1. Open Phone app → Menu (⋮) → Settings.
  2. Go to Supplementary Services → Call Forwarding.
  3. Select Always forwarded, enter the forwarding number, tap Enable.
  4. To turn off: open Call Forwarding and disable.
Google Voice▼

Forward calls to your CallGrabbr number

  1. Go to voice.google.com and sign in.
  2. Click the gear icon (Settings) in the top right.
  3. Under Account, open Linked numbers.
  4. Click + New linked number and enter your CallGrabbr number (the one from your dashboard).
  5. Click Send code and verify via text or call.
  6. Once linked, calls to your Google Voice number will also ring/forward to your forwarding number (and any other linked devices).
  7. To stop: go to Settings → Linked numbers and remove the forwarding number (click the X).

Notes

  1. You can link up to 6 numbers. US/Canada only.
  2. For “forward all calls only to CallGrabbr,” link just the CallGrabbr number and turn off other linked devices or use Calls → Incoming calls to control where GV rings.
Straight Talk▼

Forward all calls

  1. Open the Phone app.
  2. Dial *72 followed by the 10-digit forwarding number (e.g. *721234567890).
  3. Press Call or Send and wait for a confirmation tone or message.
  4. To turn off: dial *73 and press Call.

Phone settings (if available)

  1. On some phones: Settings → Phone → Call Forwarding → choose type and enter the forwarding number.
Sprint (including T-Mobile merged)▼

Forward all calls

  1. Open your phone’s dialer.
  2. Dial *72 followed by the 10-digit forwarding number.
  3. Press Call and wait for confirmation.
  4. To turn off: dial *720 and press Call.
Mint Mobile▼

Forward all calls

  1. Open your phone’s dialer.
  2. Dial **21*1 + 10-digit forwarding number + # (include the 1 for US, e.g. 21*15551234567#).
  3. Press Call and wait for confirmation.
  4. To turn off: dial ##21# and press Call.
Cricket Wireless▼

Forward all calls

  1. Open your phone’s dialer.
  2. Dial *72 followed by the 10-digit forwarding number.
  3. Press Send. You’ll hear two quick beeps when it’s set.
  4. To turn off: dial *720 and press Send.
RingCentral (VoIP / business)▼

Desktop or web app

  1. Log in to RingCentral (app or ringcentral.com).
  2. Go to Settings → Phone in the left sidebar.
  3. Under Call handling, click Edit.
  4. Set Work hours and After hours (and ring order if needed).
  5. Under Incoming calls, choose how your lines ring; for forwarding to the CallGrabbr number select Forward to external number and enter your CallGrabbr number.
  6. For Missed call or After hours, you can set Forward to external number to the same forwarding number.
  7. Click Save.

Mobile app

  1. Open the RingCentral app → Settings (or Phone settings).
  2. Find Call handling or Forwarding and set Forward to external number to your forwarding number.

Don’t see your carrier?

Most carriers use *72 (forward all) and *73 or *720 (turn off). Check your carrier’s support site for "call forwarding." If you use another VoIP (e.g. Vonage, Ooma), look for Call Forwarding or Forward to external number in the account or app settings.